Developing Agile & Adaptive CX Solutions

Crisis can be a powerful source of organizational disruption and stress – but it can also be a dynamic force for transformative brand change and growth. Join Frost & Sullivan, Lyft, and ibex as we explore the critical opportunities that await brands courageous enough to embrace disruption – and command the coming wave of digital CX innovation.

Topics & Touchpoints:

• How Digital Transformation is Accelerated by Disruption & Crisis
• The Growing Role of the Contact Center in End-to-End CX
• Where To Invest Your Digital Transformation Dollars
• How Nearshore Outsourcing Markets Are Driving Digital CX Value
• Maintaining and Amplifying Your Culture in a Digital CX Delivery Landscape